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Call Center Representative I - Inbound Salary in Massachusetts

How much does a Call Center Representative I - Inbound make in Massachusetts?

As of August 01, 2026, the average salary for a Call Center Representative I - Inbound in Massachusetts is $39,600 per year, which breaks down to an hourly rate of $19.

However, a Call Center Representative I - Inbound's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $45,713
  • Majority Range (25th-75th percentile): $37,200 to $42,800
  • Entry-Level (10th percentile): $35,015
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View as table View as graph 25% $37,200 10% $35,015 90% $45,713 75% $42,800 $39,600 50%(Median) Didn’t find job title? Click

Call Center Representative I - Inbound Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $42,800 $3,567 $823 $21
Average $39,600 $3,300 $762 $19
25th Percentile $37,200 $3,100 $715 $18
Check out Call Center Representative I - Inbound Job Openings in Massachusetts
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Key Factors That Influence Call Center Representative I - Inbound Salaries

A Call Center Representative I - Inbound's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Call Center Representative I - Inbound Salaries?

Experience is a primary driver of a Call Center Representative I - Inbound's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Representative I - Inbound (0-1 years): $39,587
  • Call Center Representative II - Inbound (1-3 years): $44,015
  • Call Center Representative III - Inbound (3-5 years): $53,788
  • Call Center Representative IV - Inbound (5-7 years): $60,742
  • Inbound Call Center Supervisor (7+ years): $67,397
Job Role Years of Experience Average Salary
Call Center Representative I - Inbound0-1 years$39,587
Call Center Representative II - Inbound1-3 years$44,015
Call Center Representative III - Inbound3-5 years$53,788
Call Center Representative IV - Inbound5-7 years$60,742
Inbound Call Center Supervisor7+ years$67,397
$39,587 Call Cent...
$44,015 Call Cent...
$53,788 Call Cent...
$60,742 Call Cent...
$67,397 Inbound C...
View as Table
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What Am I Worth?

Top Paying Cities for Call Center Representative I - Inbounds

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $37,600
  • Amherst: $37,800
  • Barre: $38,200

Call Center Representative I - Inbound Salary by Company Size: Startups vs. Enterprise

Call Center Representative I - Inbound salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $44,330. While startup companies pay approximate $37,502.

Call Center Representative I - Inbound Salary by Company Size

Company Size Employees Average Salary
Startup1~50$37,502
Growth Stage51~500$39,663
Established501~5000$42,808
Enterprise5000+$44,330

Call Center Representative I - Inbound Salary by Industry: Top Paying Sectors

For Call Center Representative I - Inbound roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Business Services sectors offer the strongest compensation, at 20% above the average. In contrast, Call Center Representative I - Inbound positions in Biotechnology or Chemicals typically offer lower base pay, as these industries often view Call Center Representative I - Inbound as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Representative I - Inbound

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense$47,520$23.020%
Business Services$45,540$22.015%
Construction$44,352$21.012%
Energy & Utilities$43,560$21.010%
Healthcare$42,768$21.08%

Call Center Representative I - Inbound Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Representative I - Inbound's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$37,200
Average $39,600/year
$42,800
$3,100
Average $3,300/month
$3,567
$715
Average $762/week
$823
$18
Average $19/hour
$21
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $42,800 $3,567 $823 $21
Average $39,600 $3,300 $762 $19
25th Percentile $37,200 $3,100 $715 $18

Call Center Representative I - Inbound Salary Growth & Career Path

Call Center Representative I - Inbound
Call Center Representative II - Inbound
Call Center Representative III - Inbound

For a Call Center Representative I - Inbound, the most direct path to higher earnings is advancing to the Call Center Representative II - Inbound role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $44,100 - a projected growth of 11% over your current level.

Salaries of jobs related to Call Center Representative I - Inbound

Find Your Next Call Center Representative I - Inbound Job

Ready to take the next step in your career? Browse thousands of current Call Center Representative I - Inbound job openings on our job board. Use the search bar below to find your perfect match.

United States

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