As of February 01, 2025, the average annual salary for a Contact Center Traffic and Scheduling Manager in Dover, DE is $112,933. Salary.com reports that pay typically ranges from $100,180 to $130,232, with most professionals earning between $88,568 and $145,982.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $124,031 | $10,336 | $2,385 | $60 |
| Average | $107,556 | $8,963 | $2,068 | $52 |
| 25th Percentile | $95,409 | $7,951 | $1,835 | $46 |
An entry-level Contact Center Traffic and Scheduling Manager with under 1 year experience makes about $107,043. With less than 2 years of experience, a mid-level Contact Center Traffic and Scheduling Manager makes around $107,608. After 2-4 years, the Contact Center Traffic and Scheduling Manager pay rises to about $108,926. Those senior Contact Center Traffic and Scheduling Manager with 5-8 years of experience earn roughly $110,432, and those Contact Center Traffic and Scheduling Manager having 8 years or more experience are expected to earn about $113,539 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Traffic and Scheduling Manager | $107,043 |
| Intermediate Level Contact Center Traffic and Scheduling Manager | $107,608 |
| Senior Level Contact Center Traffic and Scheduling Manager | $108,926 |
| Specialist Level Contact Center Traffic and Scheduling Manager | $110,432 |
| Expert Level Contact Center Traffic and Scheduling Manager | $113,539 |
| Entry Level | 0% |
| Mid Level | 0% |
| Senior Level | 1% |
| Top Level | 3% |
| Experienced | 6% |
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| Skill | Salary | Demand |
|---|---|---|
|
Service Quality
|
$134,391 |
19%
|
|
Customer Communications
|
$125,356 |
11%
|
|
Financial Statements
|
$125,356 |
11%
|
|
Continuous Improvement
|
$124,227 |
10%
|
|
Management Skills
|
$123,097 |
9%
|
|
Regulatory Compliance
|
$123,097 |
9%
|
