How much does a Customer Retention Manager make in California? The average Customer Retention Manager salary in California is $99,867 as of February 26, 2024, but the range typically falls between $89,155 and $115,112. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Retention Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Manager Salary $79,402 CA February 26, 2024
25th Percentile Customer Retention Manager Salary $89,155 CA February 26, 2024
50th Percentile Customer Retention Manager Salary $99,867 CA February 26, 2024
75th Percentile Customer Retention Manager Salary $115,112 CA February 26, 2024
90th Percentile Customer Retention Manager Salary $128,991 CA February 26, 2024
25% $89,155 10% $79,402 90% $128,991 75% $115,112 $99,867 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.

2.

Account Management: An Account Manager has the role of managing sales and relationships with particular customers. An Account Manager maintains existing relationships with clients so that the business they work for is continously successful.

3.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

Products and Services 6.73%
Account Management 1.42%
Inside Sales 3.34%
Others 88.51%

Job Description for Customer Retention Manager

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Manager in California

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Location Avg. Salary Date Updated
Location Coachella, CA Avg. Salary $96,116 Date Updated February 26, 2024
Location Acampo, CA Avg. Salary $96,545 Date Updated February 26, 2024
Location Acton, CA Avg. Salary $101,054 Date Updated February 26, 2024
Location Adelanto, CA Avg. Salary $96,008 Date Updated February 26, 2024
Location Adin, CA Avg. Salary $91,864 Date Updated February 26, 2024
Location Agoura Hills, CA Avg. Salary $99,313 Date Updated February 26, 2024
Location Aguanga, CA Avg. Salary $96,318 Date Updated February 26, 2024
Location Ahwahnee, CA Avg. Salary $90,179 Date Updated February 26, 2024
Location Alameda, CA Avg. Salary $110,461 Date Updated February 26, 2024
Location Alamo, CA Avg. Salary $110,207 Date Updated February 26, 2024
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Customer Retention Manager Salary in California
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