Hourly Wage for Technical Customer Support Specialist I Salary in the United States
What is the hourly salary range of Technical Customer Support Specialist I?
As of July 01, 2026, the average hourly rate for a Technical Customer Support Specialist I in the United States is
$30, which translates to an annual salary of about $63,068.
However, the hourly wage can vary significantly based on several factors.
Here’s a detailed look at the typical pay range per hour:
Top Earners (90th percentile): $37 per hour
Majority Range (25th-75th percentile): $26 to $34 per hour
Key Factors That Influence Technical Customer Support Specialist I Salaries
A Technical Customer Support Specialist I's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
How Experience Level Affects Technical Customer Support Specialist Salaries?
Experience is a primary driver of a Technical Customer Support Specialist I's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Technical Customer Support Specialist I (0-2 years): $63,068
Technical Customer Support Specialist II (2-4 years): $72,669
Technical Customer Support Specialist III (4-7 years): $85,332
Technical Customer Support Specialist IV (7+ years): $107,800
Technical Customer Support Team Leader (7+ years): $76,631
Job Role
Years of Experience
Average Salary
Technical Customer Support Specialist I
0-2 years
$63,068
Technical Customer Support Specialist II
2-4 years
$72,669
Technical Customer Support Specialist III
4-7 years
$85,332
Technical Customer Support Specialist IV
7+ years
$107,800
Technical Customer Support Team Leader
7+ years
$76,631
$63,068Technical...
$72,669Technical...
$85,332Technical...
$107,800Technical...
$76,631Technical...
View as Table
View as Graph
What Am I Worth?
How Do Technical Customer Support Specialist I Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Technical Customer Support Specialist Is.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Technical Customer Support Specialist Is
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $79,548
San Francisco: $78,677
Oakland: $77,019
San Jose, CA$79,548
San Francisco, CA$78,677
Oakland, CA$77,019
New York, NY$72,616
Paramus, NJ$71,733
Queens Village, NY$71,730
Passaic, NJ$71,670
Bergenfield, NJ$71,664
Stamford, CT$71,525
Huntington, NY$71,500
Newark, NJ$71,033
Bridgeport, CT$70,900
Vallejo, CA$70,775
New Brunswick, NJ$70,750
Petaluma, CA$70,712
Middlesex, NJ$70,592
Somerset, NJ$70,548
Santa Cruz, CA$70,466
Boston, MA$70,081
Monterey, CA$69,860
Seattle, WA$69,715
Santa Rosa, CA$69,703
Los Angeles, CA$69,684
Juneau, AK$69,520
Washington, DC$69,450
Orange, CA$69,226
Santa Ana, CA$69,059
Long Beach, CA$68,996
Anaheim, CA$68,984
Anchorage, AK$68,952
Santa Maria, CA$68,763
Everett, WA$68,750
Danbury, CT$68,528
Bremerton, WA$68,441
Tacoma, WA$68,214
New Suffolk, NY$68,213
Sacramento, CA$68,195
Santa Barbara, CA$68,126
Trenton, NJ$68,057
San Diego, CA$68,057
Brockton, MA$67,987
Fairbanks, AK$67,833
Lompoc, CA$67,672
Lowell, MA$67,621
Ventura, CA$67,609
Nashua, NH$67,596
Stockton, CA$67,590
Modesto, CA$67,130
Poughkeepsie, NY$66,991
Olympia, WA$66,871
Kennewick, WA$66,871
New Haven, CT$66,846
Lawrence, MA$66,619
Hartford, CT$66,556
Riverside, CA$66,543
New Bedford, MA$66,480
Richland, WA$66,480
Bakersfield, CA$66,392
San Bernardino, CA$66,366
New Britain, CT$66,360
Atlantic City, NJ$66,360
New London, CT$66,335
Norwich, CT$66,316
Portsmouth, NH$66,303
Boulder, CO$66,170
Portland, OR$66,083
Worcester, MA$66,076
Minneapolis, MN$65,881
Philadelphia, PA$65,793
Honolulu, HI$65,584
Saint Paul, MN$65,554
Vineland, NJ$65,540
Providence, RI$65,357
Chicago, IL$65,174
Bellingham, WA$65,099
Springfield, MA$65,048
Baltimore, MD$65,029
Chico, CA$64,872
Pittsfield, MA$64,701
Manchester, NH$64,582
Spokane, WA$64,304
Denver, CO$64,298
Albany, NY$64,001
Troy, NY$63,976
Nassau, NY$63,909
Schenectady, NY$63,844
Wilmington, DE$63,793
Burlington, VT$63,705
Salem, OR$63,680
Portland, ME$63,484
Yakima, WA$63,421
Rochester, MN$63,226
Reno, NV$63,194
Fresno, CA$63,194
Milwaukee, WI$63,137
Detroit, MI$63,074
Ann Arbor, MI$63,064
Allentown, PA$63,055
Colorado Springs, CO$62,948
Syracuse, NY$62,917
Carson City, NV$62,917
Houston, TX$62,828
Eugene, OR$62,797
Gary, IN$62,721
Springfield, OR$62,671
Bismarck, ND$62,658
Galveston, TX$62,614
Medford, OR$62,519
Fort Collins, CO$62,494
Concord, NH$62,463
Austin, TX$62,444
Mesa, AZ$62,311
Reading, PA$62,305
Phoenix, AZ$62,299
Dallas, TX$62,280
Saint Cloud, MN$62,219
Madison, WI$62,135
Utica, NY$61,964
Rochester, NY$61,863
Des Moines, IA$61,857
Raleigh, NC$61,851
Atlanta, GA$61,756
Battle Creek, MI$61,737
Salt Lake City, UT$61,718
Lancaster, PA$61,624
Harrisburg, PA$61,535
Kansas City, MO$61,472
Champaign, IL$61,460
Kansas City, KS$61,460
Fort Worth, TX$61,453
Columbus, OH$61,443
Boca Raton, FL$61,428
Pittsburgh, PA$61,403
Richmond, VA$61,378
Indianapolis, IN$61,365
Cleveland, OH$61,359
Las Vegas, NV$61,283
Cincinnati, OH$61,283
Petersburg, VA$61,189
Huntsville, AL$61,094
Lansing, MI$61,052
Lebanon, PA$61,044
Pueblo, CO$61,037
Appleton, WI$61,018
Buffalo, NY$60,993
Dayton, OH$60,974
Racine, WI$60,962
Charlotte, NC$60,955
Saint Louis, MO$60,936
York, PA$60,898
Elkhart, IN$60,898
Gastonia, NC$60,886
Billings, MT$60,871
Beaumont, TX$60,854
Lorain, OH$60,842
Benton Harbor, MI$60,829
Toledo, OH$60,816
Binghamton, NY$60,785
Rock Hill, SC$60,779
Rockford, IL$60,747
Springfield, IL$60,722
Elyria, OH$60,716
Fargo, ND$60,716
Flagstaff, AZ$60,671
Fort Lauderdale, FL$60,634
Duluth, MN$60,596
Miami, FL$60,596
Cheyenne, WY$60,552
Grand Forks, ND$60,552
Bangor, ME$60,413
Cedar Rapids, IA$60,343
Durham, NC$60,317
Louisville, KY$60,312
Grand Rapids, MI$60,299
Hialeah, FL$60,293
Casper, WY$60,205
Scranton, PA$60,129
New Orleans, LA$60,110
Virginia Beach, VA$60,104
Akron, OH$60,072
Peoria, IL$59,990
Sarasota, FL$59,978
Nashville, TN$59,934
Omaha, NE$59,934
Green Bay, WI$59,934
Baton Rouge, LA$59,902
Charleston, SC$59,889
Jamestown, NY$59,858
Davenport, IA$59,858
Tucson, AZ$59,826
Saint Petersburg, FL$59,788
Tampa, FL$59,776
Evansville, IN$59,738
Port Arthur, TX$59,738
Bradenton, FL$59,713
Santa Fe, NM$59,599
Orlando, FL$59,486
Clearwater, FL$59,467
Canton, OH$59,334
La Crosse, WI$59,334
Albuquerque, NM$59,297
Newport News, VA$59,290
High Point, NC$59,271
Ogden, UT$59,246
Corpus Christi, TX$59,196
Norfolk, VA$59,158
Laramie, WY$59,158
Rock Island, IL$59,120
Saginaw, MI$59,107
Jacksonville, FL$59,101
Salisbury, NC$59,088
Boise, ID$59,076
Moline, IL$59,044
Fort Myers, FL$59,025
Memphis, TN$59,013
Tulsa, OK$58,981
Waterloo, IA$58,943
Spartanburg, SC$58,880
Lincoln, NE$58,849
Fort Wayne, IN$58,836
Provo, UT$58,830
Cedar Falls, IA$58,754
San Antonio, TX$58,729
Greensboro, NC$58,704
South Bend, IN$58,697
Savannah, GA$58,628
Muskegon, MI$58,603
Birmingham, AL$58,596
Winston Salem, NC$58,566
Lake Charles, LA$58,414
Anderson, IN$58,401
Lexington, KY$58,382
Augusta, GA$58,363
Greenville, SC$58,363
Lima, OH$58,313
Wichita, KS$58,306
Tuscaloosa, AL$58,306
Columbia, SC$58,250
Springfield, OH$58,237
Asheville, NC$58,136
Bloomington, IN$58,092
Knoxville, TN$57,865
Shreveport, LA$57,859
Wilmington, NC$57,777
Roanoke, VA$57,777
Topeka, KS$57,663
Frankfort, KY$57,656
Oklahoma City, OK$57,613
Chillicothe, OH$57,587
Longview, TX$57,581
Melbourne, FL$57,575
Sioux Falls, SD$57,474
Mobile, AL$57,468
Terre Haute, IN$57,442
Altoona, PA$57,404
Amarillo, TX$57,360
Killeen, TX$57,341
Fayetteville, AR$57,291
Chattanooga, TN$57,272
Sioux City, IA$57,215
Idaho Falls, ID$57,203
Lynchburg, VA$57,152
Gainesville, FL$57,070
Portsmouth, OH$57,039
Little Rock, AR$57,026
Lafayette, LA$57,001
Youngstown, OH$57,001
Daytona Beach, FL$56,963
Clarksville, TN$56,957
Pensacola, FL$56,950
Temple, TX$56,946
Hopkinsville, KY$56,761
Erie, PA$56,749
Florence, SC$56,723
Charleston, WV$56,622
Great Falls, MT$56,591
Macon, GA$56,503
Tallahassee, FL$56,496
Fayetteville, NC$56,484
Waco, TX$56,471
Helena, MT$56,427
Pine Bluff, AR$56,403
Vincennes, IN$56,326
Lubbock, TX$56,301
Alamogordo, NM$56,263
Twin Falls, ID$56,206
Rapid City, SD$56,187
Jackson, MS$56,074
Huntington, WV$56,069
Greenville, MS$56,067
Parkersburg, WV$56,003
Montgomery, AL$55,992
Wichita Falls, TX$55,929
Springfield, MO$55,929
Biloxi, MS$55,897
Monroe, LA$55,834
Johnstown, PA$55,790
Sumter, SC$55,765
Columbus, GA$55,758
Pascagoula, MS$55,639
Abilene, TX$55,639
Kingsport, TN$55,475
Albany, GA$55,475
Gulfport, MS$55,456
Alexandria, LA$55,248
Fort Smith, AR$55,090
El Paso, TX$54,920
Las Cruces, NM$54,636
Harlingen, TX$54,476
Pocatello, ID$54,466
Florence, AL$54,384
Brownsville, TX$54,371
Mcallen, TX$54,238
Dothan, AL$54,150
Columbus, MS$53,776
Altus, OK$53,482
Lawton, OK$53,362
Pierre, SD$53,135
What Skills Can Increase a Technical Customer Support Specialist I's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 22.94% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
VMware (Mentioned in 1.81% Job Postings): Applying the VMware software to develop multiple virtual computer systems within a single server.
Logistics (Mentioned in 0.92% Job Postings): In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.
See More Skills
Skills
Demand Percentage
Customer Service
22.94%
VMware
1.81%
Logistics
0.92%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Technical Customer Support Specialist I's salary.
Analysis: Can increase your salary by up to 17%.
VMware: Can increase your salary by up to 15%.
Insight: Can increase your salary by up to 10%.
Skill
Salary
Salary % Increase
Analysis
$73,790
17%
VMware
$72,528
15%
Insight
$69,375
10%
Presentation
$69,375
10%
Leadership
$68,744
9%
Consulting
$68,113
8%
Get Latest Data
Technical Customer Support Specialist I Salary by Company Size: Startups vs. Enterprise
Technical Customer Support Specialist I salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $70,541.
While startup companies pay approximate $59,657.
Technical Customer Support Specialist I Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$59,657
Growth Stage
51~500
$63,096
Established
501~5000
$68,121
Enterprise
5000+
$70,541
Technical Customer Support Specialist I Salary by Industry: Top Paying Sectors
For Technical Customer Support Specialist I roles, the industry you choose can affect earning potential
by as much as 40% (the gap between the highest and lowest paying industries).
Data shows that the Energy & Utilities and Biotechnology
sectors offer the strongest compensation, at 20% above the average.
In contrast, Technical Customer Support Specialist positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay,
as these industries often view Technical Customer Support Specialist I as a support function rather than a direct revenue driver.
The top paying industries for a Technical Customer Support Specialist I
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Energy & Utilities
$75,682
$36.0
20%
Biotechnology
$72,528
$35.0
15%
Aerospace & Defense
$69,375
$33.0
10%
Business Services
$69,375
$33.0
10%
Software & Networking
$67,483
$32.0
7%
Technical Customer Support Specialist I Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Technical Customer Support Specialist I's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Yearly
Monthly
Weekly
Hourly
Table View
Last Updated on July 01, 2026
$54,929
Average$63,068/year
$70,837
$4,577
Average$5,256/month
$5,903
$1,056
Average$1,213/week
$1,362
$26
Average$30/hour
$34
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$70,837
$5,903
$1,362
$34
Average
$63,068
$5,256
$1,213
$30
25th Percentile
$54,929
$4,577
$1,056
$26
Salaries of jobs related to Technical Customer Support Specialist I
Salary Trends for Technical Customer Support Specialist I
Salaries for a Technical Customer Support Specialist I can change over time,
reflecting shifts in market demand and the overall economy.
The median salary increased from $54,296 in 2023
to around $54,454 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Technical Customer Support Specialist I salary trends,
.
Average Annual Salary of Technical Customer Support Specialist I Over Time
2022
$???
2023
$54,296
2024
$54,523
2025
$54,454
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$54,296
2024
$54,523
2025
$54,454
2026
View More
2027
View More
Most common benefits for Technical Customer Support Specialist I
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
For Employers
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Common company salaries for Technical Customer Support Specialist I
Here are companies hiring for Technical Customer Support Specialist I and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Technical Customer Support Specialist I
1. What industry pays the highest salary for Technical Customer Support Specialist I?
The Energy & Utilities industry offers the highest average compensation for Technical Customer Support Specialist I roles,
with salaries approximately 20% above the market median.
2. What are the responsibilities of Technical Customer Support Specialist I?
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
3. What are the skills of Technical Customer Support Specialist I
Specify the abilities and skills that a person needs in order to carry out the specified job duties.
Each competency has five to ten behavioral assertions that can be observed,
each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service:
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
VMware:
Applying the VMware software to develop multiple virtual computer systems within a single server.
3.)
Logistics:
In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.
Where Does Our Salary Data Come From?
Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources.
We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right.
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