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Technical Customer Support Representative II Salary in the United States

How much does a Technical Customer Support Representative II make in the United States?

As of April 01, 2026, the average salary for a Technical Customer Support Representative II in the United States is $49,699 per year, which breaks down to an hourly rate of $24.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $61,146
  • Majority Range (25th-75th percentile): $46,908 to $55,691
  • Entry-Level (10th percentile): $44,367
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View as table View as graph 25% $46,908 10% $44,367 90% $61,146 75% $55,691 $49,699 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $55,691 $4,641 $1,071 $27
Average $49,699 $4,142 $956 $24
25th Percentile $46,908 $3,909 $902 $23
Check out Technical Customer Support Representative II Job Openings in the United States
Technical Customer Support Representative

Embraer - Columbus, OH

Technical Support Analyst II

The American National Red Cross - Columbus, OH

Technical Support Representative

Hispanic Alliance for Career Enhancement - New Bremen, OH

Technical Support Representative

Navigate360 - Richfield, OH

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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative I (0-1 years): $38,499
  • Technical Customer Support Representative II (1-3 years): $49,699
  • Technical Customer Support Representative III (3-5 years): $56,462
  • Technical Customer Support Team Leader (5+ years): $76,598
  • Technical Customer Support Supervisor (5+ years): $90,283
Job Role Years of Experience Average Salary
Technical Customer Support Representative I0-1 years$38,499
Technical Customer Support Representative II1-3 years$49,699
Technical Customer Support Representative III3-5 years$56,462
Technical Customer Support Team Leader5+ years$76,598
Technical Customer Support Supervisor5+ years$90,283
$38,499 Technical...
$49,699 Technical...
$56,462 Technical...
$76,598 Technical...
$90,283 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $62,685
  • San Francisco: $62,069
  • Oakland: $60,692

What Skills Can Increase a Technical Customer Support Representative II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.99% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Call Center (Mentioned in 2.08% Job Postings): A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  • Android (Mentioned in 1% Job Postings): Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.
See More Skills
Skills Demand Percentage
Customer Service 14.99%
Call Center 2.08%
Android 1%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Technical Customer Support Representative II's salary.
  • Project Management: Can increase your salary by up to 24%.
  • Computer Science: Can increase your salary by up to 17%.
  • Consulting: Can increase your salary by up to 16%.
Skill Salary Salary % Increase
Project Management
 $61,627
24%
Computer Science
 $58,148
17%
Consulting
 $57,651
16%
Analysis
 $57,154
15%
Presentation
 $57,154
15%
Networking
 $56,160
13%
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How Education impacts a Technical Customer Support Representative II's Salary?

Your level of education can impact your salary potential. While many Technical Customer Support Representative IIs enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Technical Customer Support Representative II with a No Diploma is between $45,305 and $48,465).

Technical Customer Support Representative II Salaries by Degree Level

Typical Education for Technical Customer Support Representative II
Degree Level % of user with this level of education
No Diploma 100.0%
High School 100.0%
Associates 0.0%
Bachelors 0.0%
Masters 0.0%
Doctorate 0.0%
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Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on April 01, 2026
$46,908
Average $49,699/year
$55,691
$3,909
Average $4,142/month
$4,641
$902
Average $956/week
$1,071
$23
Average $24/hour
$27
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $55,691 $4,641 $1,071 $27
Average $49,699 $4,142 $956 $24
25th Percentile $46,908 $3,909 $902 $23

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II
Technical Communicator
Technical Customer Support Representative III
Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Technical Communicator $81,302 64%
Technical Customer Support Representative III $56,462 14%

Salaries of jobs related to Technical Customer Support Representative II

Most common benefits for Technical Customer Support Representative II

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Pension
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FAQ about Technical Customer Support Representative II

1. Where can a Technical Customer Support Representative II earn the most?

A Technical Customer Support Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Representative II earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Representative II is $62,685.

2. What is the highest pay for Technical Customer Support Representative II?

The highest pay for Technical Customer Support Representative II is $61,146.

3. What is the lowest pay for Technical Customer Support Representative II?

The lowest pay for Technical Customer Support Representative II is $44,367.

4. What are the responsibilities of Technical Customer Support Representative II?

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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