As of April 01, 2025, the average annual salary for a Customer Retention Manager in Holyoke, MA is $95,555. Salary.com reports that pay typically ranges from $86,365 to $106,821, with most professionals earning between $77,998 and $117,078.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $106,821 | $8,902 | $2,054 | $51 |
| Average | $95,555 | $7,963 | $1,838 | $46 |
| 25th Percentile | $86,365 | $7,197 | $1,661 | $42 |
An entry-level Customer Retention Manager with under 1 year experience makes about $92,126. With less than 2 years of experience, a mid-level Customer Retention Manager makes around $92,538. After 2-4 years, the Customer Retention Manager pay rises to about $93,909. Those senior Customer Retention Manager with 5-8 years of experience earn roughly $95,555, and those Customer Retention Manager having 8 years or more experience are expected to earn about $98,413 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Manager | $92,126 |
| Intermediate Level Customer Retention Manager | $92,538 |
| Senior Level Customer Retention Manager | $93,909 |
| Specialist Level Customer Retention Manager | $95,555 |
| Expert Level Customer Retention Manager | $98,413 |
| Entry Level | 0% |
| Mid Level | 0% |
| Senior Level | 2% |
| Top Level | 4% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Account Management: An Account Manager has the role of managing sales and relationships with particular customers. An Account Manager maintains existing relationships with clients so that the business they work for is continously successful.
| Skill | Salary | Demand |
|---|---|---|
|
Cash Management
|
$121,355 |
27%
|
|
Authenticity
|
$111,799 |
17%
|
|
Team Operations
|
$106,066 |
11%
|
|
Collaboration
|
$104,155 |
9%
|
|
CRM
|
$102,244 |
7%
|
|
Consulting
|
$101,288 |
6%
|
