As of February 01, 2025, the average annual salary for a Customer Satisfaction & Retention Manager in Lowell, MA is $101,690. Salary.com reports that pay typically ranges from $90,790 to $117,190, with most professionals earning between $80,866 and $131,302.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $117,190 | $9,766 | $2,254 | $56 |
| Average | $101,690 | $8,474 | $1,956 | $49 |
| 25th Percentile | $90,790 | $7,566 | $1,746 | $44 |
An entry-level Customer Satisfaction & Retention Manager with under 1 year experience makes about $96,549. With less than 2 years of experience, a mid-level Customer Satisfaction & Retention Manager makes around $97,033. After 2-4 years, the Customer Satisfaction & Retention Manager pay rises to about $98,645. Those senior Customer Satisfaction & Retention Manager with 5-8 years of experience earn roughly $100,579, and those Customer Satisfaction & Retention Manager having 8 years or more experience are expected to earn about $104,482 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Satisfaction & Retention Manager | $96,549 |
| Intermediate Level Customer Satisfaction & Retention Manager | $97,033 |
| Senior Level Customer Satisfaction & Retention Manager | $98,645 |
| Specialist Level Customer Satisfaction & Retention Manager | $100,579 |
| Expert Level Customer Satisfaction & Retention Manager | $104,482 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Account Management: An Account Manager has the role of managing sales and relationships with particular customers. An Account Manager maintains existing relationships with clients so that the business they work for is continously successful.
| Skill | Salary | Demand |
|---|---|---|
|
Cash Management
|
$129,146 |
27%
|
|
Authenticity
|
$118,977 |
17%
|
|
Team Operations
|
$112,876 |
11%
|
|
Collaboration
|
$110,842 |
9%
|
|
CRM
|
$108,808 |
7%
|
|
Consulting
|
$107,791 |
6%
|
