Contact Center Director Salary in Virginia

How much does a Contact Center Director make in Virginia? The average Contact Center Director salary in Virginia is $142,729 as of December 26, 2019, but the range typically falls between $122,731 and $170,904. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $122,731 10% $104,523 90% $196,556 75% $170,904 $142,729 50%(Median)
Change Search Criteria

Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Contact Center Director.

Select a city to view specific salary and bonus information for Contact Center Director

Loading results...
Location Avg. Salary Date Updated
Location Annandale, VA Avg. Salary $158,912 Date Updated December 26, 2019
Location Virginia State University, VA Avg. Salary $142,729 Date Updated December 26, 2019
Location Abingdon, VA Avg. Salary $124,436 Date Updated December 26, 2019
Location Accomac, VA Avg. Salary $135,033 Date Updated December 26, 2019
Location Achilles, VA Avg. Salary $134,228 Date Updated December 26, 2019
Location Afton, VA Avg. Salary $131,398 Date Updated December 26, 2019
Location Alberta, VA Avg. Salary $141,867 Date Updated December 26, 2019
Location Aldie, VA Avg. Salary $158,194 Date Updated December 26, 2019
Location Alexandria, VA Avg. Salary $158,912 Date Updated December 26, 2019
Location Altavista, VA Avg. Salary $131,625 Date Updated December 26, 2019
Job Openings for Contact Center Director in Virginia

Career Path for Contact Center Director

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst