How much does a Contact Center Director make in Rhode Island? The average Contact Center Director salary in Rhode Island is $154,002 as of September 25, 2020, but the range typically falls between $132,424 and $184,392. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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25% $132,424 10% $112,778 90% $212,061 75% $184,392 $154,002 50%(Median) View your Salary
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Job Description for Contact Center Director

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)...View full job description

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Job Openings for Contact Center Director in Rhode Island

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Location Avg. Salary Date Updated
Location Coventry, RI Avg. Salary $153,122 Date Updated September 25, 2020
Location Cumberland, RI Avg. Salary $153,415 Date Updated September 25, 2020
Location East Providence, RI Avg. Salary $153,415 Date Updated September 25, 2020
Location Narragansett, RI Avg. Salary $154,069 Date Updated September 25, 2020
Location Tiverton, RI Avg. Salary $153,856 Date Updated September 25, 2020
Location Westerly, RI Avg. Salary $155,467 Date Updated September 25, 2020
Location Woonsocket, RI Avg. Salary $153,268 Date Updated September 25, 2020
Location Adamsville, RI Avg. Salary $153,806 Date Updated September 25, 2020
Location Albion, RI Avg. Salary $153,415 Date Updated September 25, 2020
Location Ashaway, RI Avg. Salary $155,799 Date Updated September 25, 2020

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