Contact Center Director Salary in Florida

How much does a Contact Center Director make in Florida? The average Contact Center Director salary in Florida is $136,411 as of December 26, 2019, but the range typically falls between $117,298 and $163,339. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $117,298 10% $99,897 90% $187,855 75% $163,339 $136,411 50%(Median)
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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $139,441 Date Updated December 26, 2019
Location Alachua, FL Avg. Salary $130,481 Date Updated December 26, 2019
Location Alford, FL Avg. Salary $125,900 Date Updated December 26, 2019
Location Altamonte Springs, FL Avg. Salary $136,598 Date Updated December 26, 2019
Location Altha, FL Avg. Salary $127,636 Date Updated December 26, 2019
Location Altoona, FL Avg. Salary $132,336 Date Updated December 26, 2019
Location Alturas, FL Avg. Salary $135,934 Date Updated December 26, 2019
Location Alva, FL Avg. Salary $133,120 Date Updated December 26, 2019
Location Anna Maria, FL Avg. Salary $135,666 Date Updated December 26, 2019
Location Anthony, FL Avg. Salary $129,792 Date Updated December 26, 2019
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