Beyond the Product: What Being the World’s Largest Compensation Data Provider Means to Us

by Connor Harrison - June 15, 2018

Here at Salary.com, we’ve created and maintained the most expansive compensation database available to consumers and businesses worldwide. While we take a lot of pride in our products, we know our success is predicated upon personable, customer-centered communication – and not just during the initial demo and first sell. One of our main goals as a software provider is to build long-term relationships with all of our customers. It’s what helped us win the 2017 Stevie Award for Customer Service.

We recently invited some of our CompAnalyst customers into the office to gain feedback on how our solution is assisting HR professionals in various industries, which we documented in this Q&A. Our favorite part of the interviews? Being told we’re stepping up to the plate in a way that means a lot to us: providing excellent customer service. Here are some excerpts from those discussions that are a testament to our commitment to our clients.

TESTIMONIALS: Switching to Salary.com

Customer: A large academic healthcare organization operating out of Boston, MA.

“We’d been working with a competitor, but the capabilities of their platform were not very progressive. They were working towards making improvements, and I got the impression that they wanted to use us as a guinea pig in that process. I didn’t have that kind of time, and was open to making a switch. I happened to pick up the phone one day, and Salary.com was on the other line. I felt they could provide what our former solution provider could not – and they have delivered. The fact that Salary.com is local is positive for training purposes, and I like that I can stop by their Waltham location. The negotiations went well, and it was simple to make the transition from one platform to another.”

Customer: A network automation company operating out of Burlington, MA.

“We had PayScale, but I didn’t view their data as ‘real’ market data. We had to trust that every employee that entered their salary information was being 100% truthful. I wanted real market data, not software industry opinions. I picked Salary.com because their solution was easy to implement, and not that costly in comparison to the market. We’ve stuck with the solution because Salary.com is constantly making useful updates.”

TESTIMONIALS: Building Relationships  

Customer: A large academic healthcare organization operating out of Boston, MA. 

“We have a good partnership with Salary.com, and I find that everyone is very responsive. I’m a direct and honest person, so I appreciate that everyone has taken my feedback seriously and adjusts the solution to fit my unique business needs.””

Customer: Burton Snowboards 

“The solution has been a great tool for us, and we’re confident in the data. We have a great sales team that supports us, so we’re very happy. We’re looking forward to the next version of the software and the new capabilities it will bring us.”

Customer: EMHS

“We were able to go live with the new release of CompAnalyst earlier than expected, and we were very happy and surprised about that. The service provided by Salary.com has been great.”

Interested in how CompAnalyst can transform your organization?

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