As of September 01, 2026, the average hourly pay of Customer Support Director in the United States is $92. While Salary.com is seeing that Customer Support Director salary in the US can go up to $109 or down to $74, but most earn between $82 and $100. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Support Director in the United States.
| Percentile | Hourly Pay Rate | Location | Last Updated |
| 10th Percentile Customer Support Director Salary | $74 | US | September 01, 2026 |
| 25th Percentile Customer Support Director Salary | $82 | US | September 01, 2026 |
| 50th Percentile Customer Support Director Salary | $92 | US | September 01, 2026 |
| 75th Percentile Customer Support Director Salary | $100 | US | September 01, 2026 |
| 90th Percentile Customer Support Director Salary | $109 | US | September 01, 2026 |
The Customer Support Director oversees the customer service department, ensuring high-quality support and satisfaction. Responsibilities include developing and implementing customer service strategies, managing a team of support professionals, and analyzing performance metrics to enhance service delivery. This role requires strong leadership skills, effective communication, and a deep understanding of customer needs. The director collaborates with other departments to align customer support with overall business objectives. A bachelor's degree in business or a related field is typically requir...
See user submitted job responsibilities for Customer Support Director.
Bachelor's Degree
Bachelor's Degree
Bachelor's Degree
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Annuities Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Core compensation
Includes base and short-term incentives
Recently searched related titles: Director Of Crm, Services Director, Call Center Site Director
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
