Contact Center Agent Salaries in North Carolina
How Much Does a Contact Center Agent Make in North Carolina?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in North Carolina is $50,738.
While Salary.com is seeing that Contact Center Agent salary in NC can go up to $64,531
or down to $36,777, but most earn between $43,430 and $57,958.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$74,820
North Carolina
Per Year
Contact Center Agent and Resources Scheduling Manager
$106,200
North Carolina
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
MCI Careers
Temporary Hurricane Contact Center Agent
|
$50,351/yr
|
RANGE: $45,365 - $55,337
|
|
MCI Careers
Work at Home Contact Center Agent (Full-Time & Part-Time) (NC)
|
$49,213/yr
|
RANGE: $44,263 - $54,162
|
|
MCI Military Recruitment
Work at Home Contact Center Agent (Full-Time & Part-Time) (NC)
|
$42,380/yr
|
RANGE: $38,324 - $46,435
|
|
Ride Health
FT CONTACT CENTER RIDE SUCCESS AGENT - 100% WORK FROM HOME
|
$62,427/yr
|
RANGE: $56,767 - $68,087
|
|
Caring.com
Contact Center Operations Manager
|
$66,650/yr
|
RANGE: $59,889 - $73,410
|
|
Conch Technologies Inc
Contact Center AWS
|
$102,465/yr
|
RANGE: $93,724 - $111,205
|
|
Candidate Experience site
Manager Contact Center
|
$63,184/yr
|
RANGE: $57,063 - $69,306
|
|
HomeSafe Alliance
Overnight Contact Center Supervisor
|
$68,861/yr
|
RANGE: $60,425 - $77,297
|
|
Focus Services
Contact Center Team Member
|
$43,427/yr
|
RANGE: $39,240 - $47,614
|
|
Truliant Federal Credit Union
Bilingual Contact Center Representative
|
$53,813/yr
|
RANGE: $48,297 - $59,330
|
Top 10 Highest Paying Cities For Contact Center Agent Jobs in North Carolina
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Contact Center Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Contact Center Agent job salaries in North Carolina.
Some cities can pay higher salaries for Contact Center Agent jobs, which can indicate that there is a large demand for Contact Center Agent positions in this city.
The following table shows top 10 cities where the Contact Center Agent salary is higher than other cities in North Carolina.
Raleigh takes first place in this list, followed by Cary, Durham.
The Contact Center Agent salary is $52,414 in Raleigh,
which is lower than the national average. There is 0 city's Contact Center Agent salary higher than national average in North Carolina.
The average salary for a Contact Center Agent in North Carolina is $50,738,
but we found that the city with the highest salary for Contact Center Agent jobs is Raleigh, NC, and it is higher than Cary.
Contact Center Agent jobs in Raleigh can have the opportunity to earn higher salaries than in other cities in North Carolina.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Raleigh | $52,414 | $4,368 | $1,008 | $25 |
| Cary | $52,414 | $4,368 | $1,008 | $25 |
| Durham | $52,046 | $4,337 | $1,001 | $25 |
| Greenville | $52,040 | $4,337 | $1,001 | $25 |
| Rocky Mount | $52,040 | $4,337 | $1,001 | $25 |
| Wilson | $52,040 | $4,337 | $1,001 | $25 |
| Charlotte | $51,603 | $4,300 | $992 | $25 |
| Gastonia | $51,549 | $4,296 | $991 | $25 |
| Chapel Hill | $51,384 | $4,282 | $988 | $25 |
| Hickory | $51,063 | $4,255 | $982 | $25 |
What Does a Contact Center Agent Do?
Call center agents may also find customer service certifications useful to help improve CX and hone or develop skills, although call centers rarely require agents to have call center-specific certifications.
Updated October 15, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in North Carolina?
The Contact Center Agent salary range is from $43,430 to $57,958, and the average Contact Center Agent salary is $50,738/year in North Carolina.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
