How much does a Call Center Quality Manager make in Ohio? The average Call Center Quality Manager salary in Ohio is $81,300 as of March 26, 2024, but the range typically falls between $66,600 and $97,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Quality Manager Salary | $53,216 | OH | March 26, 2024 |
25th Percentile Call Center Quality Manager Salary | $66,600 | OH | March 26, 2024 |
50th Percentile Call Center Quality Manager Salary | $81,300 | OH | March 26, 2024 |
75th Percentile Call Center Quality Manager Salary | $97,400 | OH | March 26, 2024 |
90th Percentile Call Center Quality Manager Salary | $112,058 | OH | March 26, 2024 |
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The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Chillicothe, OH | Avg. Salary $76,824 | Date Updated March 26, 2024 |
Location Lakewood, OH | Avg. Salary $81,558 | Date Updated March 26, 2024 |
Location Portsmouth, OH | Avg. Salary $75,827 | Date Updated March 26, 2024 |
Location Aberdeen, OH | Avg. Salary $75,329 | Date Updated March 26, 2024 |
Location Ada, OH | Avg. Salary $78,069 | Date Updated March 26, 2024 |
Location Adamsville, OH | Avg. Salary $77,239 | Date Updated March 26, 2024 |
Location Addyston, OH | Avg. Salary $81,142 | Date Updated March 26, 2024 |
Location Adelphi, OH | Avg. Salary $76,657 | Date Updated March 26, 2024 |
Location Adena, OH | Avg. Salary $77,571 | Date Updated March 26, 2024 |
Location Akron, OH | Avg. Salary $80,146 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
About Ohio Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, th....More
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