How much does a Call Center Quality Manager make in Minnesota? The average Call Center Quality Manager salary in Minnesota is $85,000 as of February 26, 2024, but the range typically falls between $69,700 and $101,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $55,770 MN February 26, 2024
25th Percentile Call Center Quality Manager Salary $69,700 MN February 26, 2024
50th Percentile Call Center Quality Manager Salary $85,000 MN February 26, 2024
75th Percentile Call Center Quality Manager Salary $101,900 MN February 26, 2024
90th Percentile Call Center Quality Manager Salary $117,287 MN February 26, 2024
25% $69,700 10% $55,770 90% $117,287 75% $101,900 $85,000 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Call Center Quality Manager in Minnesota

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Quality Manager

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Location Avg. Salary Date Updated
Location Lakeville, MN Avg. Salary $87,818 Date Updated February 26, 2024
Location Minnetonka, MN Avg. Salary $88,366 Date Updated February 26, 2024
Location Ada, MN Avg. Salary $76,572 Date Updated February 26, 2024
Location Adams, MN Avg. Salary $82,402 Date Updated February 26, 2024
Location Adolph, MN Avg. Salary $79,416 Date Updated February 26, 2024
Location Adrian, MN Avg. Salary $73,212 Date Updated February 26, 2024
Location Afton, MN Avg. Salary $87,719 Date Updated February 26, 2024
Location Ah Gwah Ching, MN Avg. Salary $78,015 Date Updated February 26, 2024
Location Aitkin, MN Avg. Salary $78,736 Date Updated February 26, 2024
Location Akeley, MN Avg. Salary $77,687 Date Updated February 26, 2024
lower level job